This Privacy Policy explains how Onestop RC Garage (“OSRC”, “we”, “us”, or “our”) collects, uses, stores, protects, and shares personal information from all visitors, inquiry clients, and buyers accessing our website https://osrcgarage.com (Link). This policy complies with global data protection regulations including the EU General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and China Personal Information Protection Law (PIPL). By browsing our website, submitting messages via contact forms, sending content through online chat windows, or purchasing our RC products globally, you fully acknowledge that you have read, understood, and agreed to all terms below. If you disagree with any clause, please stop accessing our website immediately.
1. Scope of Application & Website Service Overview
1.1 This policy applies to every individual who visits our website located at https://osrcgarage.com (Link). Our website operates cross-border RC component business serving customers across all countries worldwide. We supply flight controllers, GPS modules, VTX transmitters, remote controllers, bait boat equipment, drone spare parts, and provide corresponding technical consultation, quotation, order, and after-sales services to global hobbyists, racing pilots, and small commercial buyers.
1.2 Our website does not offer user account registration functions. All visitors can browse product catalogs, view technical descriptions, submit inquiries, and request quotations without creating login accounts. No username, password, or member profile system is deployed on our site.
1.3 Users are permitted to voluntarily submit text messages, demand descriptions, contact details, and auxiliary image materials through website contact forms and built-in chat windows for business communication only. All text and picture content you upload will be processed strictly per this privacy policy. You shall not upload illegal, infringing, violent, fraudulent, or politically sensitive materials.
1.4 The website contains zero paid subscription content. All product specifications, public technical guidance, product articles, and service introductions are fully free to view for all users without paywall restrictions.
1.5 We regularly organize official promotional campaigns, discount offers, and lucky draw activities for global users. Participation in these events requires you to submit basic contact information, which we will only use to send activity reminders and preferential notifications with your consent. You may unsubscribe from all marketing messages at any time by emailing info@osrcgarage.com.
2. Types of Information We Collect
We only collect information that is necessary to conduct business communication, fulfill orders, and provide after-sales support. We split collected data into two categories: information you actively submit, and automatically generated technical browsing data.
2.1 Voluntarily Submitted Personal Information
When you fill in contact forms, send chat messages, or submit purchase intentions, you may provide the following personal data voluntarily:
- Contact identifiers: full name, email address, WhatsApp number, Telegram ID, phone number, country and region of residence
- Business demand information: target RC product models, purchase quantity, technical customization requirements, equipment compatibility questions, project usage scenarios
- Attached visual materials: photos of your existing equipment, wiring diagrams, defective product snapshots, or reference images you upload to explain technical issues
- Order related data: shipping address, consignee information, import certification requirements, payment reference numbers
You are fully in control of what information you provide. You may choose not to submit non-essential details, though incomplete contact information may delay our ability to reply to your inquiries or process your orders.
2.2 Automatically Collected Technical Data
When you access https://osrcgarage.com (Link), our server and website analytics tools automatically collect non-identifiable technical data to optimize website stability and user experience, including:
- Visitor IP address, device type, operating system, browser brand and version
- Website access timestamp, pages you browse, time spent on each page, click tracks and exit behavior
- Language preferences, screen resolution, and referral source links (social media, search engines, external websites)
This technical data cannot be used to identify your individual identity. We do not link browsing behavior to your personal contact information unless you actively submit a form during the same session.
3. Legitimate Purposes for Using Your Personal Data
We promise all collected personal information will only be used for the legal business purposes listed below, and will never be repurposed without obtaining your separate written consent:
3.1 Respond to your online inquiries: answer product parameter questions, resolve wiring and debugging technical issues, provide accurate quotations, and communicate export shipping solutions for RC drone components.
3.2 Process order cooperation: confirm proforma invoices, arrange production and shipment, send packing lists, commercial invoices, tracking numbers, and complete cross-border delivery coordination with freight forwarders and couriers.
3.3 Provide after-sales support: remotely guide equipment installation, troubleshoot product malfunctions, verify factory defects with your uploaded photos/videos, and coordinate return or replacement solutions for qualified defective goods.
3.4 Deliver promotional updates: send discount notices, new product launches, and lucky draw activity reminders to users who explicitly opt into marketing communications. You can cancel marketing email subscriptions at any time.
3.5 Optimize website operation: analyze global visitor browsing trends to adjust product display logic, shorten page loading speed, and improve overall website usability for international customers.
3.6 Maintain website security: detect malicious crawlers, spam form submissions, network attacks, and fraudulent inquiry behavior to protect our website and all users’ data safety.
3.7 Comply with legal obligations: retain transaction records for tax, customs export filing, and respond to official legal investigation requests from government authorities when required by law.
4. Data Storage, Retention & Security Protection
4.1 Data Storage Location & Retention Period
All personal information collected via our website is securely stored on encrypted hosting servers managed by our authorized service provider. We only retain your data for the minimum time necessary to complete the stated service purposes:
- Inquiry-only users without orders: contact information and submitted messages will be stored for 24 months after the last communication, then permanently deleted.
- Customers with confirmed orders: order records, shipping documents, and contact details will be retained for 5 years to fulfill after-sales warranty, customs filing, and tax compliance requirements.
- Marketing opt-in users: we will keep your email for promotional notifications until you submit an unsubscribe request, after which we will remove your contact from all marketing lists within 7 working days.
After the retention period expires, all your personal data will be fully encrypted and erased from our storage system without residual backup copies.
4.2 Data Security Measures
We implement industry-standard technical and administrative safeguards to prevent unauthorized access, disclosure, tampering, loss, or leakage of your personal information:
- All website data transmission uses HTTPS SSL encryption protocols to block interception during data transfer between your device and our server.
- Internal data storage folders are protected with access permission controls; only designated sales and technical staff with business needs can view user data, and all access logs are recorded for audit tracking.
- Our hosting provider regularly executes server security patches, virus scanning, and firewall updates to resist hacking and data breach risks.
- Uploaded user images and form attachments are isolated in encrypted storage directories and will not be shared publicly without consent.
While we deploy comprehensive security protection, no internet transmission method can guarantee 100% data security. We will continuously upgrade our security systems to minimize potential risks to your personal information.
5. Information Sharing & Third-Party Disclosure Rules
We will never sell, rent, trade, or transfer your personal information to unrelated commercial third parties for profit without your explicit written authorization. We may only share limited necessary data with third parties under the following legal scenarios:
5.1 Authorized service partners for order fulfillment: When you place an order, we may share your delivery name, destination address, and contact number with our cooperative freight forwarders, sea carriers, and international express couriers solely to arrange shipment and customs clearance. All logistics partners must sign strict data confidentiality agreements and cannot reuse your information for other purposes.
5.2 Website technical service providers: We use WordPress hosting, form submission tools, and website analytics plugins to operate the site. These third-party service providers may access anonymized browsing technical data to maintain website functions, but cannot extract identifiable personal contact information without our permission.
5.3 Mandatory legal requirements: We may disclose your personal data to courts, customs authorities, tax bureaus, or other government regulatory bodies when legally required by formal official notices, judicial subpoenas, or export compliance inspection procedures.
5.4 Protection of legitimate rights: We may disclose relevant information to stop fraud, malicious spam submissions, illegal import/export activities, or other behaviors that harm our company’s legal interests or the safety of other website users.
6. Your Legal Data Rights
In accordance with GDPR, CCPA, and China’s PIPL, all global users hold complete rights over their personal information. You may exercise any of the rights below by contacting us via info@osrcgarage.com or submitting a request through https://osrcgarage.com/contact (Link):
- Right to Access: Request a full copy of all personal data we have collected and stored about you, including form messages, uploaded images, and order records.
- Right to Rectification: Ask us to correct inaccurate, outdated, or incomplete contact information, shipping addresses, or demand details you previously submitted.
- Right to Erasure (Right to be Forgotten): Submit a request to permanently delete all your personal data if you no longer require our products or services, and no legal retention obligation applies.
- Right to Restrict Processing: Request us to suspend using your information for marketing, website analysis, or other non-essential business purposes while keeping order records for compliance.
- Right to Withdraw Consent: Revoke your permission for us to collect and use your personal data at any time. After withdrawal, we will immediately stop all data processing activities based on your consent.
- Right to Opt Out of Marketing: Unsubscribe from all promotional emails, lucky draw alerts, and new product notifications at any time with no additional conditions.
We will respond to all valid data rights requests within 7 working days without unreasonable delay. We will only refuse requests that violate mandatory legal retention rules or cannot verify your identity as the data subject.
7. User Uploaded Content Regulation
7.1 You retain full ownership of all text descriptions, photos, diagrams, and other images you upload through our contact forms and chat windows for inquiry purposes. However, you grant OSRC a non-exclusive, worldwide, time-limited license to store and view such content solely for replying to your consultation, providing technical support, and processing your orders.
7.2 We will not republish, resell, or display your uploaded customer materials on our product pages, social media, or marketing channels unless you provide separate written authorization for commercial use.
7.3 You guarantee that all materials you upload do not infringe third-party copyrights, portrait rights, trademarks, or privacy rights. We reserve the right to delete any illegal, harmful, or infringing content instantly without prior notification, and block repeat spam submitters from using our website inquiry functions.
8. Cross-Border Data Transmission Notice
Our business serves customers across all global countries, so your personal data may be transmitted and stored outside your resident country’s territory. We ensure all cross-border data transfers comply with local data protection laws in both your home country and China. We will only transmit necessary information to logistics partners and service providers located overseas, and enforce strict data confidentiality obligations on all overseas recipients to prevent data leakage or misuse.
9. Policy Updates & Modifications
Onestop RC Garage reserves the right to revise, supplement, or update this Privacy Policy to adapt to business adjustments, updated cross-border export regulations, and global data protection legal changes. Any revised version will be published directly on the privacy policy page of https://osrcgarage.com (Link), with a new “Effective Date” clearly marked at the top of the document.
Your continued browsing, form submission, and order placement on our website after policy updates are published constitutes your automatic acceptance of the revised privacy terms. We recommend you review this page regularly to stay informed of the latest data protection rules.
10. Contact Information for Privacy Inquiries
If you have any questions, complaints, clarification requests, or formal data rights applications regarding this Privacy Policy, our data processing practices, promotional activity data usage, or website information collection rules, please reach us through the official channels below:
- Support Email: info@osrcgarage.com
- Online Contact Form: https://osrcgarage.com/contact
- 24/7 Emergency Hotline: +86 15180211929
- Company Postal Address: Longgang District, Shenzhen City, Guangdong Province, China
Our customer service team will reply to all formal privacy-related inquiries within 3 working days during standard EST working hours (9:00 – 18:00).
11. Governing Law
This Privacy Policy and all data processing activities conducted via https://osrcgarage.com shall be governed by the laws of the People’s Republic of China. Any disputes arising from personal data collection, storage, usage, or interpretation of this policy shall first be resolved via friendly written negotiation. If negotiation fails, both parties agree to submit disputes to the local people’s court within Longgang District, Shenzhen City, Guangdong Province for exclusive jurisdiction judgment.
By accessing and using https://osrcgarage.com, you confirm that you have fully read, understood, and unconditionally agreed to all data protection rules stated within this Privacy Policy.